Terms of service

By using cpishine.com or placing an order, you agree to these terms. They limit our liability and include our only warranty; please read them.

1. Who we are

This website is operated by Campus Products Inc. ("Campus Products", "we", "us"), [Legal address]. The store runs on Shopify; payments are processed by third-party payment providers.

2. Commercial products

Our products are commercial foodservice equipment intended for business use. You are responsible for choosing a product suitable for your needs and for installing, operating, cleaning and maintaining it according to the operating manual and applicable electrical and safety codes.

3. Orders and pricing

An order is an offer to buy. A contract is formed only when we ship the item. We may refuse or cancel any order, including for suspected fraud, stock issues, or errors in price, description or availability; if we cancel after payment, we refund what you paid in full. Prices and availability may change at any time without notice. Product images are for illustration and may differ slightly from the product delivered.

4. Discount codes and promotions

Discount codes (including INSTAGRAM) are valid only while active, apply only to the products specified, cannot be combined with other offers unless stated, have no cash value, and may be changed or ended at any time without notice. Limit one code per order. We may cancel orders that misuse a code.

5. Payment and taxes

Payment is due in full at checkout. Prices exclude applicable taxes, which are added at checkout. Title passes to you once payment is received in full.

6. Shipping, returns and risk

Shipping and returns are governed by our Shipping Policy and Return and Refund Policy, which form part of these terms.

7. Limited warranty

We warrant that new products will be free from defects in materials and workmanship under normal commercial use for 1 year from the delivery date ("Warranty Period"). This warranty is given only to the original purchaser and is not transferable.

• Remedy: our only obligation under this warranty is to restore a defective product to working order, or replace it, using the warranty service process below. We decide which step applies.

• Warranty service process. Every claim follows these steps, in order:

a. Troubleshooting by phone or email. Contact [Email] or [Phone] with your order number, the unit's serial number, a description, and photos or video of the issue. We will work through troubleshooting with you first; most issues are resolved at this step.

b. Operator-replaceable part. If a part is defective, we ship a replacement part at no charge, with instructions, for you or your staff to install. These parts are designed to be changed by the operator without special tools or a technician. We may ask you to return the defective part using a prepaid label we provide.

c. Replacement unit. If the issue cannot be fixed by troubleshooting or a replacement part, we may, at our discretion, ship a replacement unit. We will email a prepaid return label for the original unit. Pack the original unit in the replacement unit's box and ship it back within 14 days of receiving the replacement. If the original unit is not returned within 14 days, we will charge the then-current price of the replacement unit to your original payment method or invoice you for it.

• Labour: the warranty covers our troubleshooting support, replacement parts and, where we approve it, a replacement unit and its shipping both ways. It does not cover on-site service calls, technician visits, or your staff's time.

• Not covered: normal wear parts and consumables (including brushes, belts and filaments); damage from misuse, accidents, improper installation, incorrect voltage or power supply, lack of cleaning or maintenance, water or chemical damage, or use contrary to the manual; products repaired or modified by anyone other than us or our authorized providers; cosmetic damage; claims where the customer will not take part in troubleshooting; and refurbished items unless sold with a stated warranty.

• Do not send products back without authorization. Products shipped to us without our approval and a prepaid label from us will be refused.

• Replacement parts and replacement units are covered for the remainder of the original Warranty Period or 90 days, whichever is longer.

8. Disclaimer

Except for the limited warranty above and to the fullest extent permitted by law, products and this website are provided "as is", and we disclaim all other warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the fullest extent permitted by law, Campus Products and its directors, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, business interruption, breakage of glassware or other property, or loss of data, however caused. Our total liability for any claim relating to a product or order is limited to the amount you paid for that product.

10. Indemnity

You agree to indemnify and hold Campus Products harmless from claims arising from your misuse of a product, your breach of these terms, or your violation of any law or third-party rights.

11. Website use and content

All content on this site, including text, images, video, logos and the names StemShine, SilverShine and CPI, belongs to Campus Products or its licensors and may not be copied or used without permission. You may not use the site for any unlawful purpose or attempt to interfere with its operation.

12. Third-party links and services

We are not responsible for third-party websites, services or content linked from this site.

13. Events outside our control

We are not liable for any delay or failure caused by events beyond our reasonable control, including supplier or carrier delays, labour disputes, natural disasters, pandemics, or government action.

14. Governing law

These terms are governed by the laws of the Province of [Province] and the federal laws of Canada that apply there. Any dispute will be resolved exclusively in the courts of that province. If any part of these terms is found unenforceable, the rest remains in effect.

15. Consumer rights

If you buy as a consumer, nothing in these terms limits rights you have under consumer protection laws that cannot be excluded.

16. Changes

We may update these terms at any time by posting a new version on this page. The version in effect when you place your order applies to that order.