Refund policy

Return and refund policy

Returns are accepted within 30 days of delivery for products that are new, unopened and unused, in the original sealed packaging.

Eligibility

•         The return request must be made within 30 days of the delivery date shown by the carrier.

•         The product must be new, never opened, never installed, plugged in or used, with the original packaging, factory seals, accessories, manuals and labels intact.

•         Items that have been opened, used, installed, damaged by the customer, or that are missing parts or packaging cannot be returned.

Not returnable (final sale)

•         Replacement parts and consumables once opened (including brushes, belts, filaments, fuses, switches, motors and granulate)

•         Refurbished, open-box and clearance items

•         Custom or special-order items

How to return

1.       Email [Email] with your order number and the reason for the return before sending anything. We will reply with a Return Authorization (RA) number and return instructions.

2.       Pack the item securely in its original, unopened packaging and mark the RA number on the outside of the box.

3.       Ship it to the address we provide within 10 days of receiving your RA number. Returns sent without an RA number, or to any other address, will be refused.

Costs

•         The customer pays for return shipping and is responsible for the item until it reaches us. We recommend a tracked, insured service.

•         Original shipping charges are non-refundable.

•         A [Restocking fee] restocking fee (15% of the product price) applies to all non-defective returns.

Refunds

Once the return arrives, we inspect it within 5 business days. If it meets the conditions above, we refund the amount you actually paid for the product (after any discounts and less the restocking fee) to the original payment method. Your bank or card issuer may take 5–10 business days to post it. If the item does not pass inspection, we will return it to you at your cost or, if you prefer, dispose of it, and no refund will be issued.

Damaged or incorrect items

Inspect your shipment on arrival. Any shipping damage or incorrect item must be reported to [Email] within 48 hours of delivery, with photos of the box and the product. Note any visible damage on the carrier's delivery receipt before signing. Reported in time, we will arrange a repair, replacement or refund at our option and at no cost to you. Claims made after 48 hours may be handled under the warranty instead.

Defects after use

Products that have been used are not returnable for a refund. If something goes wrong, contact us: it is covered by our 1-year limited warranty (see Terms of Service), which follows three steps: phone or email troubleshooting first, then a free operator-replaceable part, and if needed a replacement unit, with the original unit returned in the new unit's box using a prepaid label we provide.

Cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, it is treated as a return under this policy.

Promotional pricing

Items bought with a discount code or at a sale price are refunded at the price paid. We do not offer price adjustments for past purchases if a price or promotion changes later.

Nothing in this policy limits any rights you have under applicable consumer protection laws that cannot be waived.