Shipping policy

In-stock orders usually ship within 3–5 business days; delivery dates are estimates, not guarantees.

Where we ship

We ship to addresses in Canada and the United States. For other destinations, contact [Email] before ordering.

Processing time

Orders are processed Monday to Friday, excluding holidays. Each unit is quality-checked before it ships. Orders placed after 2 p.m. ET or on weekends begin processing the next business day. If an item is delayed, we will email you with an updated estimate; you may cancel for a full refund if it has not shipped.

Rates and carriers

Shipping costs are calculated at checkout based on destination and weight. We choose the carrier. Tracking details are emailed once your order ships.

Delivery timing

Transit times quoted by carriers are estimates. We are not responsible for delays caused by carriers, weather, customs, or other events outside our control, and late delivery does not entitle you to a refund of the product or shipping charges.

Address accuracy

Please check your shipping address at checkout. We are not responsible for orders sent to an incorrect address supplied by the customer. Re-delivery or redirection charges are the customer's responsibility.

Inspection and damage

Inspect your shipment when it arrives and note any visible damage on the carrier's delivery receipt before signing. Report damage or missing items to [Email] within 48 hours of delivery, with photos. Claims made after 48 hours may not be accepted by the carrier.

Lost packages

If tracking shows no movement for 10 business days, contact us and we will open a claim with the carrier. Once the carrier confirms the loss, we will send a replacement or issue a refund.

Refused shipments

If a shipment is refused or unclaimed, the refund will be reduced by the original and return shipping costs and the restocking fee.

Duties and taxes

Orders shipped across the border may be subject to duties, brokerage fees and import taxes, which are the customer's responsibility unless stated otherwise at checkout.