The premium steakhouse that stopped paying for polish

Big Bordeaux glasses, premium pours, white tablecloths: at this level, a water-spotted glass isn't a detail, it's a contradiction. So every night before close, a server stood at the pass with a steam jug and a cloth, polishing roughly 400 glasses at the industry-standard hand rate of about 60 per hour.

With a StemShine Pro GP5 stationed beside the dish pit, glasses go from rack to table-ready in seconds at roughly 350 glasses per hour of attended time. Polishing labour drops by more than 80%. Breakage at the polishing step — the snapped stems, the towel torque — goes to zero, because hands never touch the stem under load.

And the part the spreadsheet can't capture: when a guest orders a $30 pour of Cabernet, the glass arrives flawless under candlelight. The presentation finally matches the price.