The resort that centralized stewarding around one machine
Three restaurants, a pool bar, banquets, and 24-hour room service — one stewarding department, one standard, one SilverShine CDM 5K in the central dish room.
Multi-outlet properties have a consistency problem: the fine-dining room polishes flatware carefully, the pool bar doesn't, and room service is whatever survived the shift. Guests don't grade on a curve — the property is one brand.
One CDM 5K in the central dish room became the shared finishing step. Every outlet's flatware cycles through the same machine after the wash; stewarding stopped staffing hand-polishing across multiple shifts and outlets.
The result: one consistent finish from the tasting menu to the 2 a.m. club sandwich, sanitizing built into the process instead of left to a towel, and a stewarding labour line that finally stopped growing with every new outlet.
The math, line by line
Illustrative scenario: 6,000 pieces per day property-wide, $18/hour wage, 364 operating days. Hand rate 300 pieces/hour; machine rate 3,000 pieces/hour — confirm against your model's spec sheet.
Throughput figures in this scenario are illustrative; verify against the CDM 5K specification for your configuration.